The cost of a phone agent’s smile

Humans who answer the phones in call centers are, in many organizations, requested or even required to smilesmile, smile. A team of researchers at Goethe-University Frankfurt in Germany and the University of Denver ran an experiment to see what this forced smiling does to the forced smilers….

—so begins today’s Improbable Innovation nugget, which appears in its entirety on BetaBoston.

Leave a Reply