Companies that run call centers — responding to complaints and requests from vocal customers — know that the job will always be done imperfectly. A new study suggests that one particular technique is likely to fail big time.
Wolter Seuntjens, in exploring yet another frontier that few have examined, made a discovery. In a newly published study, Seuntjens gives a clear explanation of how to interpret his or anyone’s new discovery about anything. The study is:
“In the history of Christian art the Virgin Mary and Mary Magdalene are undoubtedly the two most frequently depicted women. Contrary to expectation, the praying postures in which the Virgin Mary and Mary Magdalene are depicted are not random. The Virgin Mary prays most often symmetrically whereas Mary Magdalene prays predominantly nonsymmetrically…
Later comes this instructive passage:
“Assuming that the observed pattern is indeed a new fact, it is difficult if not impossible to see in advance where this new fact will lead. But, if it is a new fact, then its interpretation and its possible connections with other facts and interpretations old and new should be addressed. If, however, the pattern is a fluke, then that is also interesting.”
Two of Seuntjens’s previous discoveries achieved some eminence:
“Love stories are dynamic processes that begin, develop, and often stay for a relatively long time in a stationary or fluctuating regime, before possibly fading. Although they are, undoubtedly, the most important dynamic process in our life, they have only recently been cast in the formal frame of dynamical systems theory…. [We] conjecture that sentimental chaos can have a relevant endogenous origin. To support this intriguing conjecture, we mimic a real and well-documented love story with a mathematical model in which the environment is kept constant, and show that the model is chaotic. The case we analyze is the triangle described in Jules et Jim, an autobiographic novel by Henri-Pierre Roche that became famous worldwide after the success of the homonymous film directed by Francois Truffaut.
“[This figure shows a] graphical representation of two hypothetical love stories. (Left) Feelings’ time series. (Right) Trajectories in the plane of the feelings.”
Here’s a snippet from the film Jules et Jim. We leave it as an exercise for the reader (i.e., you) to analyze the chaotic dynamics on view:
“The ballistic properties of shotgun shells are complex because of multiple projectiles fired simultaneously that interact and spread out to affect their energy relayed to a human target. Intermediate targets such as clothing can affect penetration into tissues. We studied the effect of common clothing fabrics as intermediate targets on penetration of shotgun shell pellets, using ordnance gelatin to simulate soft tissue and thin cowhide to simulate skin. A standard 12-gauge shotgun with modified choke was used with no. 8 shot ammunition. We found that protection afforded by fabrics to reduce penetration of shotgun pellets into tissues was greater at increasing distance from the muzzle beyond 40 yd (36.6 m). The thicker denim and cotton fabrics provided slightly greater protection than polyester.”